30-day returns
You may request a change-of-mind return within 30 calendar days of delivery. To be eligible, the product must be unused, unopened and in its original packaging, with any original seal intact. Please include your order number or proof of purchase.
Opened or used products
For hygiene and product-safety reasons, products that have been opened, unsealed, tested or used are not eligible for change-of-mind returns, exchanges or store credit.
This does not affect your rights if a product is damaged, defective, incorrect or otherwise covered by a mandatory legal remedy.
How to request a return
- Email Skinformat.office@gmail.com within the return window with your order number, the items you want to return and the reason.
- Wait for our return instructions and the correct return address before shipping anything.
- Pack eligible items securely and keep your shipping receipt and tracking details.
Do not send returns to the address printed on your parcel or our business address unless we specifically instruct you to do so.
Return shipping
You are responsible for return shipping costs for a change-of-mind return. Original shipping charges are not refundable for change-of-mind returns, except where applicable law requires otherwise.
For a damaged, defective or incorrect product, we will explain the remedy and any return arrangements. We will not require you to pay return shipping for a return needed to resolve our error or a confirmed product defect.
Damaged, broken or incorrect items
If your product arrives broken or damaged, contact Skinformat.office@gmail.com promptly with your order number and, where possible, clear photos of the item and packaging. Keep the packaging while we review the issue.
A product confirmed to have arrived broken or damaged is eligible for a full refund of the affected item, including applicable taxes and the shipping charge attributable to that item. Contact us about incorrect, defective or missing items so we can arrange the appropriate remedy. This policy does not impose an additional deadline that limits your mandatory rights.
Refund processing
After we receive and inspect an eligible return, we will notify you of the refund decision. Approved refunds are processed to the original payment method within 10 business days. For damage claims where a return is not required, this period begins when the refund is approved.
Your bank or payment provider may take additional time to post the credit. Refunds reflect the amount actually paid for the returned item, including any discount applied. A complimentary item has no separate cash value.
Where applicable law requires a faster refund or a different remedy, that requirement takes priority.
Cancellation before dispatch
Email Skinformat.office@gmail.com as soon as possible if you need to cancel an order. We can cancel an order before dispatch. If it has already shipped, follow the return process above.
Contact and consumer rights
SKINFORMAT is operated by Max Rimberg.
Harav Kuk 1, Holon, Israel.
Email: Skinformat.office@gmail.com
This is our business contact address. Please contact us for return instructions before sending any product.
This policy does not limit any mandatory consumer rights relating to defective, damaged, incorrect or undelivered goods.