Privacy Policy

Who we are

This Privacy Policy describes how SKINFORMAT, operated by Max Rimberg, handles personal information in connection with our website, Shopify checkout, orders and customer support.

SKINFORMAT is operated by Max Rimberg.
Harav Kuk 1, Holon, Israel.
Email: Skinformat.office@gmail.com

This is our business contact address. Please contact us for return instructions before sending any product.

Information we collect

When you place an order or contact us, we may receive your name, email address, telephone number, billing and shipping addresses, order details, payment status, and the information you include in your messages.

Our hosting and commerce providers may process technical information such as IP address, browser and device information, pages requested, and security logs. The shopping bag saves the number of bottles you select in your browser’s local storage so your selection remains available when you return.

Payment information is submitted through Shopify checkout and the payment provider shown there. Do not send card numbers, passwords or other payment credentials to us by email.

How we use information

We use information to process and deliver orders, provide customer support, handle returns and refunds, send order updates, prevent fraud, protect our services, and meet accounting and legal obligations.

Promotional emails are sent only with your consent. You can unsubscribe using the link in a promotional email or by contacting us. Unsubscribing from marketing does not stop essential messages about an existing order.

Service providers and sharing

We share information as needed with website hosting providers, Shopify, the payment provider selected at checkout, fulfillment partners, shipping carriers, and providers supporting our communications and operations. For example, our fulfillment partners need order and delivery information to ship your purchase.

We may disclose information when legally required, to protect rights or safety, or in connection with a business transfer subject to applicable privacy protections.

Shopify’s handling of information in its own services is described in its Privacy Policy. The payment options actually available are displayed at checkout.

Cookies, local storage and advertising

Our shopping bag uses browser local storage for essential functionality. Shopify checkout may use cookies and similar technologies for checkout, security and preferences. You can manage cookies and stored site data through your browser; blocking essential storage may affect shopping features. Use Cookie settings in the footer to reopen the banner and select Accept or Decline at any time. Accept allows optional analytics and marketing; Decline keeps them off. Essential storage remains active for shopping and remembering your choice. Optional cookies are off until you accept. We remember your choice in this browser for up to 180 days. Your preference is stored for this purpose, and a Global Privacy Control signal keeps marketing disabled. These controls apply to this website; Shopify checkout has separate privacy controls.

Meta advertising tools, such as the Meta Pixel, may be used where enabled to measure advertising and show relevant ads. These tools can share browsing or purchase events with Meta. Their use is subject to applicable consent and opt-out requirements. Meta advertising tracking is not currently active on this storefront.

For information about Meta’s processing and advertising choices, visit Meta’s Privacy Policy. Contact us to ask about advertising-related sharing or to exercise applicable opt-out rights.

International processing

We operate from Israel and ship products from China to customers in the United States. Your information may be processed in these countries and other locations where our service providers operate. Privacy laws can differ between countries. Where applicable law requires safeguards for international transfers, those requirements apply.

Retention and security

We retain information for as long as reasonably needed for the purposes described here, including order support, accounting, fraud prevention, dispute resolution and legal requirements. Different records may have different retention periods.

We use reasonable measures to protect personal information. No website, transmission or storage method can be guaranteed completely secure.

Your choices and rights

Depending on where you live and applicable law, you may have rights to request access, correction, deletion or a copy of your personal information, or to object to or restrict certain processing and opt out of certain advertising-related sharing. Where applicable, you may also appeal a decision about a privacy request.

Send requests to Skinformat.office@gmail.com. We may need information to verify your identity and request. Some information may need to be retained to complete a transaction or meet legal obligations. We will handle requests within the time required by applicable law and will not unlawfully discriminate against you for exercising your rights.

Children

Our store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us.

Changes to this policy

We may update this policy to reflect changes in our services, practices or legal obligations. The date at the top identifies the latest revision. Where required, we will provide additional notice or obtain consent.